We hope you are delighted with your purchase but if you would like to talk about returns, please contact us at firstname.lastname@example.org so that we can discuss any issues and agree on the best way forward.
If you want to return an item, you have 14 days to notify us after receipt of your parcel and then a further 14 days to return the item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item does not reach us in this condition then your right to a full refund may be affected.
Please note: the cost of returning the item will be at your own expense. Postage will only be refunded if the item is found to be faulty.
Items remain your responsibility until they reach us. We are not responsible for items that are lost or damaged in the post.
If the parcel was damaged in transit, please take photographs of the package so that we can place a claim with the courier.
How to cancel or return an order:
- Cancellations can be accepted if your item has not already shipped – contact us as soon as possible at email@example.com if you would like to cancel your order. Once an order has been despatched, it cannot be cancelled.
2. If you have received the order, you will need to return this to our return address within 14 days. Please note that we do not cover the cost of returns unless the item is found to be faulty.
3. Once your return is received and inspected, we will send you an email to notify you that we have received it. If approved, a refund will be issued directly to your payment card within 14 days.
If you have any concerns or queries, we are here to help – please get in touch with us via email at firstname.lastname@example.org.